Shipping Policy
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Service Availability: Clarify the areas or regions where COD service is available within the UAE.
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Order Confirmation: Confirm the order via email or Whatsapp upon placement, including the COD option chosen by the customer.
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Shipping Timeframe: Provide an estimated shipping timeframe for COD orders, considering factors like location and availability of the product.
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Identification Requirements: Specify the identification documents required upon delivery, typically Emirates ID or passport.
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Payment Collection: Outline the process for payment collection upon delivery, including accepted payment methods (cash only, no cheques) and the responsibility of the delivery agent.
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Order Verification: Detail the verification process upon delivery to ensure the correct order is received by the customer before making payment.
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Return Policy: Provide information on the return policy for COD orders, including the process for initiating returns and any associated fees or conditions.
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Cancellation Policy: Explain the procedure for cancelling COD orders, including any deadlines or conditions for cancellation.
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Customer Support: Provide contact information for customer support in case of any queries or issues related to COD orders.
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Terms and Conditions: Include a section outlining the terms and conditions specific to COD orders, including liability, dispute resolution, and any other relevant information.
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Legal Compliance: Ensure that the shipping policies comply with relevant laws and regulations governing COD transactions in the UAE.